Outsourcing Jobs In India and Philippines Are Changing – And Workers Are Feeling It | Insight
Tech firms announcing AI-driven layoffs are making the headlines.
Business Process Outsourcing (BPO) has been ranked as one of the industries most likely to be disrupted by artificial intelligence. India and Philippines have the largest BPO sectors in the world. As AI rapidly advances, jobs in call centres, business administration and IT services face unprecedented disruption, threatening economic stability and livelihoods.
With layoffs and hiring cuts, the AI “job-apocalypse” could have broad economic ripple effects on the millions hired by the BPO sector. Yet, amid the uncertainty, there is also the question if AI will ultimately destroy or transform work.
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